panji Legal Notice
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of panji comply with the laws of their own jurisdiction. This notice sets out the legal framework within which we operate and clarifies your obligations when using our platform.
panji is available only where applicable law permits. We do not make claims about licensing, regulation, or legal status in any specific country or region. Players in Jakarta, Surabaya, Bandung, and Medan must verify their local laws before accessing our platform. If you live in a jurisdiction where online gaming is prohibited, do not use panji.
This page covers service availability, account eligibility, liability limitations, and how to contact us for legal inquiries. For detailed information about how we handle your data, please review our privacy policy. For our full terms of service, see our terms and conditions page.
Service availability and jurisdiction restrictions
We at panji make our services available only where local law permits. We do not advertise our platform as "licensed in Indonesia" or "Indonesian players welcome" because we must respect the varying regulations across different jurisdictions. If your local law prohibits online gaming or wagering, you must not access panji. You are solely responsible for determining whether access and use comply with your jurisdiction's laws.
Our platform operates globally, but that does not mean we operate everywhere legally. Some jurisdictions prohibit all forms of online wagering; others permit specific game types or require operators to hold specific licenses. panji cannot provide legal advice on your jurisdiction's rules. If you are unsure whether you can legally access panji from your location, consult a local attorney before creating an account.
Account eligibility on panji
To create an account on panji, you must be of legal age in your jurisdiction and have the legal capacity to enter into binding contracts. You must not be located in a jurisdiction where online gaming is prohibited. You must provide accurate personal information during account setup and identity verification. False information, identity fraud, or account takeover attempts will result in immediate account suspension and potential legal action.
We reserve the right to refuse service to any user for any reason, including if we believe you are accessing panji from a restricted jurisdiction or if you fail identity verification. If your account is suspended, you can request a detailed explanation by contacting our support team via live chat or email.
Liability and limitation of claims
panji provides our platform "as is" without warranties of any kind. We do not guarantee that our service will be uninterrupted, error-free, or free from harmful code. We are not liable for indirect, incidental, or consequential damages—including lost profits, lost data, or business interruption—even if we are aware of the possibility of such damages.
Our liability is limited to the amount you have deposited on panji during the past 12 months. This limitation applies to all claims arising from your use of our platform, regardless of whether those claims sound in contract, tort, or otherwise. Some jurisdictions do not permit liability limitations; if you are in such a jurisdiction, this clause may not apply to you.
We at panji operate transparently within applicable law. Your access and use remain your responsibility—verify your local law before you begin.
Dispute resolution and governing law
Any dispute between you and panji arising from or relating to your use of our platform shall be governed by the laws applicable in the jurisdiction where our operator is registered. We encourage all disputes to be resolved through good-faith negotiation and our standard complaints procedure. If negotiation fails, we may agree to submit the dispute to binding arbitration, but we do not agree to submit to jurisdiction of any specific court.
If you have a complaint about your account, a transaction, or our service, contact us via live chat or email. Our support team will investigate your complaint and respond within five business days. If you remain dissatisfied, you can escalate your complaint to our disputes team, which will conduct a full review within 14 days.
Payment methods and financial responsibility
We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. All deposits are your own financial responsibility. We are not liable for payment delays, payment failures, or payment reversals caused by your payment provider, your bank, or network issues. If a deposit fails, contact your payment provider directly.
Withdrawals are processed during standard business hours. We review all withdrawal requests for fraud and compliance before processing. We reserve the right to delay or refuse withdrawal requests if we have reason to believe they violate applicable law or our terms of service. If your withdrawal is delayed, we will contact you via email or live chat with an explanation.
Third-party content and links
panji may link to third-party websites, such as sports leagues (Liga 1, Piala Indonesia, Piala AFF), payment providers, and news outlets. We do not endorse or assume responsibility for third-party content. If you click a third-party link and encounter issues, contact that third party directly—we are not liable for their service failures or content accuracy.
Changes to this notice
We may update this legal notice at any time. Changes take effect immediately upon posting. Continued use of panji after we publish changes constitutes your acceptance of the updated notice. We recommend reviewing this page periodically to stay informed of any updates.
Contact for legal inquiries
If you have legal questions about panji, our terms of service, or our compliance with applicable law, you can reach our legal team via email or through our support portal. We respond to legal inquiries within ten business days. For urgent matters, contact our live chat support team, and they will escalate your inquiry to the appropriate department.
Your use of panji means you acknowledge that you have read this legal notice, understand its terms, and agree to be bound by them. If you do not agree with any part of this notice, do not use panji.