panji Platform Privacy Notice
This page describes what we collect when you use panji and how we keep that data protected. We respect your privacy and handle your personal information according to applicable data protection laws. When you download our app on Android, access panji via iOS browser, or log in from a desktop, we gather certain information to operate our platform safely and fairly.
We collect only the data we need to run our service—your account credentials, identity documents for verification, payment details, and betting history. We do not sell your personal information to third parties. We share data only with payment processors, identity-verification services, and regulatory authorities where required by law.
Our privacy practices apply across all panji services: live-dealer tables, slots, sportsbook, and esports markets. If you have questions about how we handle your data, our support team can explain our practices in detail. You can reach us via live chat, email, or through your account settings.
What data we collect on panji
When you create an account on panji, we collect your email address, chosen username, and password. During identity verification, we ask for a photo of your government-issued ID (Indonesian ID card, passport, or driver's license) and a selfie. We also collect your date of birth, full name, and phone number. These details are stored securely and used only for account management and fraud prevention.
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details—the payment method, amount, and timestamp. We do not store your payment card or wallet credentials directly; instead, our payment processor handles that data according to their own security standards. We receive only a transaction confirmation and your updated balance.
We track your activity on panji—every bet you place, every game result, every withdrawal request, and every balance change. We store this history in your account for verification purposes and to help us investigate disputes. We also collect technical data: your device type (Android, iOS, or desktop), browser version, IP address, and connection speed. This helps us optimize panji for different devices and network conditions across Jakarta, Surabaya, Bandung, and Medan.
How we use your data on panji
We use your personal information to operate panji securely and fairly. Your account credentials protect your funds and prevent unauthorized access. Your identity documents allow us to verify you comply with applicable regulations and prevent fraud. Your payment information enables deposits and withdrawals. Your betting history helps us calculate winnings, process payouts, and investigate disputes.
We analyze aggregate (non-personal) data to improve panji. For example, we track which games are popular, which payment methods are used most frequently, and how many players access panji during major events like Liga 1 or Idul Fitri. This analysis helps us make panji better for everyone. We never use personal data for marketing without your consent.
We at panji treat your data as a trust—encrypted, stored securely, and shared only when necessary to operate our service or comply with law.
Third-party data processors and security
We use third-party services to deliver panji. Our payment processors handle deposits and withdrawals; they receive transaction data but not your full payment details. Our identity-verification service receives your ID photo and selfie to confirm your identity; they follow strict security protocols and delete your data after verification is complete. Our hosting provider stores our servers and databases; we contractually require them to maintain industry-standard encryption and access controls.
Our servers may sit outside your jurisdiction—we operate globally to ensure fast, reliable panji access for players in different regions. Your data is encrypted in transit (SSL/TLS) and at rest (AES-256). We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we ever discover a security breach, we notify affected users within 72 hours and provide guidance on protecting your account.
Your rights on panji
You have the right to access, correct, and delete your personal data on panji. If you want to review what we hold about you, request an export, or ask us to update your information, contact our support team. We'll respond within seven business days. You can also request deletion of your account and associated data; we'll process this request within 30 days, though we may retain some data for legal and regulatory compliance.
We do not use your personal data for automated decision-making or profiling. We do not create detailed profiles of your betting preferences or use AI to predict your behavior. Your panji account is yours to control—you decide what games to play, how much to stake, and when to withdraw.
Cookies and tracking on panji
We use cookies on panji to remember your login session, your language preference, and your notification settings. Cookies are small text files stored on your device that help us recognize you when you return. We do not use cookies for tracking across other websites. We do not sell cookie data to advertisers.
You can disable cookies in your browser settings, though this may limit panji functionality. Most browsers allow you to delete cookies anytime. Our panji app on Android and iOS does not use browser cookies—we use secure tokens instead to maintain your session.
Changes to our privacy policy
We may update our privacy practices as our panji platform evolves or as regulations change. We'll announce significant changes on our platform and via email to your registered address. Continued use of panji after we publish changes means you accept the updated policy. If you disagree with new terms, you can close your account and request data deletion anytime.
Our privacy team reviews this notice annually. If you have suggestions for how we can better protect your data or make our privacy practices clearer, contact our support team. We take your feedback seriously and incorporate it into our practices when appropriate.
Contact and data subject rights
If you have questions about our privacy practices, want to exercise your data rights, or believe we've mishandled your information, reach out via our support channels. Our privacy team responds to data subject requests within seven business days. We're available via live chat during extended hours and via email anytime.
Under applicable data protection laws, you have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy. We cooperate fully with regulatory investigations and data protection audits. Our commitment to panji means we take privacy seriously—your trust depends on it.